What Does "Pending" Mean on My Service?
Understanding the pending status on your Lagless service and how to resolve it
What Does "Pending" Mean on My Service?
"Pending" can mean various things on your order. If your order remains as "Pending" for over ten minutes, please consider the following:
Common Reasons for Pending Status
1. Unpaid Invoice
Your invoice for the order might not be paid. Check your invoices - if it is marked as "Unpaid" and you have paid, please open a billing ticket.
2. Server Setup in Progress
If your invoice is marked as paid, it could take a few minutes for the server to set up.
3. Node Capacity
If it's been a few minutes and the invoice is paid, then our nodes are full (we never oversell our servers) - we will add a new node and then your order will carry on as usual.
What to Do
Need Help?
If you are ever unsure of what is going on with your order then you can always open a ticket to see what is going on.
Steps to Take:
- Check your invoice status - Ensure it's marked as "Paid"
- Wait a few minutes - Server setup can take some time
- Contact support - If the issue persists after 10+ minutes, open a billing ticket
When to Contact Support
- Your service has been pending for over 10 minutes
- Your invoice shows as paid but the service hasn't activated
- You're unsure about the status of your order
Our support team can provide specific details about your order and help resolve any issues quickly.