Fraud-Marked Transactions

"My payment was declined and marked as fraud - what happened?"

Quick Answer

Transactions can be flagged as fraudulent by two different systems:

1. Your Bank/Payment Processor - Automatic fraud detection to protect your account
2. Lagless.gg - Our internal fraud protection system to prevent unauthorized purchases

Both systems are designed to protect you from unauthorized charges, but they require different resolution steps.

What Is Fraud Detection?

Fraud detection systems monitor transactions for suspicious patterns that might indicate unauthorized use of your payment method. These systems err on the side of caution to protect your financial accounts.

Bank Fraud Detection

Your bank or payment processor automatically scans transactions for suspicious activity and blocks potentially fraudulent charges.

Lagless.gg Fraud Protection

We also have our own fraud protection system that may block transactions based on various risk factors to protect both you and our service.

Common Fraud Triggers

Bank/Payment Processor:

• Unusual location: Purchasing from a location different from your normal spending patterns
• New merchant: First-time purchases from unfamiliar businesses
• Large amounts: Transactions significantly larger than your typical spending
• International transactions: Payments to businesses in different countries
• Rapid purchases: Multiple payment attempts in quick succession

Lagless.gg System:

• VPN/Proxy usage: Payment attempts through VPN or proxy connections
• Suspicious account activity: New accounts with unusual purchasing patterns
• High-risk payment methods: Certain payment types that have higher fraud rates
• Geographic inconsistencies: Mismatched billing and IP locations
• Velocity checks: Too many payment attempts in a short time period

What Happened to Your Payment?

When a transaction is flagged as fraud, here's the typical sequence of events:

How to Resolve This Issue

Step 1: Determine Who Blocked the Transaction

If the error message mentions "fraud" or "security":

• This is usually a bank/payment processor block
• Follow Steps 2-4 below

If the error message is from Lagless.gg or mentions our fraud protection:

• This is our internal system
• Skip to Step 5 (Contact Support)

Step 2: Contact Your Bank First (For Bank Blocks)

Step 3: Authorization Process (For Bank Blocks)

Most banks will ask you to:

1. Verify the transaction details (amount, merchant name, date/time)
2. Confirm your identity using security questions or codes
3. Authorize the merchant (Lagless.gg) for future transactions
4. Update your account settings if needed

Step 4: Retry Your Payment (For Bank Blocks)

Once your bank has authorized the transaction:

1. Clear your browser cache and cookies
2. Disable any VPN connections
3. Use the same payment method you discussed with your bank
4. Try the payment again on Lagless.gg

Step 5: Contact Lagless.gg Support (For Our Fraud Protection)

If the transaction was blocked by our fraud protection system:

Our team can review your account and payment attempt to determine why it was flagged and help resolve the issue.

Prevention Tips

To reduce the likelihood of future fraud flags:

Common Scenarios

Scenario 1: First-Time Customer

Situation: You're new to Lagless.gg and your first purchase was flagged.

Solution:

• This is very common for new merchants
• Call your bank to verify the transaction
• Ask them to whitelist Lagless.gg for future purchases
• Retry the payment after authorization

Scenario 2: International Customer

Situation: You're located outside the US and your payment was flagged.

Solution:

• International transactions are commonly flagged
• Contact your bank to authorize international online purchases
• Consider using a payment method known to work internationally
• Ensure your billing address matches your bank records

Scenario 3: Large Purchase Amount

Situation: You're purchasing an expensive server package and it was flagged.

Solution:

• Large purchases often trigger fraud detection
• Call your bank to authorize the specific amount
• Consider splitting the purchase if possible
• Ask about temporary spending limit increases

What NOT to Do

When Fraud Detection Helps

Remember that fraud detection systems are there to protect you:

• Unauthorized use prevention: Stops criminals from using stolen card information
• Account security: Protects your financial accounts from fraudulent charges
• Peace of mind: Provides an extra layer of security for online transactions
• Quick resolution: Most legitimate transactions can be authorized quickly

Frequently Asked Questions

Still Need Help?

If you've followed these steps and are still unable to complete your payment:

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Fraud detection is a security feature designed to protect you. While it can be inconvenient, it's an important safeguard for your financial accounts.