Payment Method Removal

You can remove a payment method from your account under certain conditions. This guide explains when and how you can remove payment methods.

When You Can Remove a Payment Method

You can remove a payment method from your account if one of the following conditions is met:

✅ No Active Services If you have no active services on your account, you can remove any payment method without restrictions.

✅ Multiple Payment Methods Available If you have multiple payment methods on your account, you can remove one as long as at least one other payment method remains active.

When You Cannot Remove a Payment Method

You cannot remove a payment method if:

❌ You have an active service on your account AND the payment method you want to remove is the only payment method on your account.

This restriction ensures that your active services continue to have a valid payment method for billing purposes.

How to Remove a Payment Method

1. Log in to your Client Area
2. Navigate to Billing → Payment Methods
3. Find the payment method you want to remove
4. Click Remove or Delete
5. Confirm the removal when prompted

Alternative Options

If you cannot remove a payment method due to having an active service:

Add a New Payment Method First

1. Add a new payment method to your account
2. Once the new payment method is verified, you can then remove the old one

Cancel Your Service

1. Cancel your active service
2. Once the service is cancelled, you can remove the payment method

Need Help?

If you're having trouble removing a payment method or have questions about your billing setup, please contact our support team for assistance.